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Phone not working after update

Mini_Fox
Visitor

Phone not working after update

I went to update my phone last night to the latest update and after I went to install the update my phone got stuck on the powering on screen with the blue waves, it wasn't frozen, just stuck with the lines going. I decided to leave it an hour to see if the issue would be rectified however it hadn't, after this I tried to restart the phone and kept getting the same issue. Finally I decided to let my phone die in the hope it would restore some normality however after charging it again this morning I have the same problem. Now my phone just keeps restarting and when it gets to the screen with the waves it holds there for a minuete and then resets... I need urgent help with this as my phone might as well be a doorstop with its current functionality.

1 REPLY 1
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Qatrium
Expert

@Mini_Fox

Sadly if you're at the point of not being able to start your phone at all, your only option will be performing a software repair using Xperia Companion. And this will erase any data stored on your internal memory (SD card will stay intact). Use the blue link for a full guide.