pc companion not responsive as kies

[tridibeshdas198]

can anyone tell me why the hell this pc companion software is not responding properly. though its detecting an update but unable to detect the phone. what is going on

while holding the volume down key green light will glow but after sometime it will go to charge mode automatically

Message was edited by: tridibeshdas1985

[Uliwooly]

it could be your PC missing the drivers or an antivirus blocking it

try this

install SUS > restart your PC > disable your firewall and antivirus > run SUS > turn off your phone > press and hold volume down > connect the usb cable while holding the volume down key > keep holding it

[Uliwooly]

Update Service (SUS)

http://www.sonymobile.com/gb/tools/update-service/

http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Don't forget to mark the Correct Answers & Helpful Answers

[tridibeshdas198]

i am trying it from last 2 days but don't know why its not happening

[Uliwooly]

that happens when you are missing the drivers, try my suggestion with SUS

[getandrew]

Hi Tridibeshdas,

Before connecting your phone disable firewall and antivirus, then connect your phone, goto device manager and expand  portable devices and check whether it's showing xperia s if it's showing then your drivers installed properly, then open pc companion with administrator i.e right click on pc companion and click run as administrator then try the process. mostly your antivirus or firewall will block the update file by thinking it's virus, if the above didn't work then uninstall your drivers in device manager and restart your pc and connect your mobile to install the drivers automatically. and make sure you connect in usb 2.0

Regards,

Andrew