Join now - be part of our community!

Pattern Unlock - Not Giving Security Question / PIN options???

Sniggles
Visitor

Pattern Unlock - Not Giving Security Question / PIN options???

I just got the Xperia Z1 yesterday and shortly after playing around with all the features and updating to Kit Kat (4.2 I think), I decided to try the pattern lock option and promptly forgot exactly what it was I entered. Now my lock screen is continously saying that I have incorrectly drawn the pattern (15 times now) and it is NOT giving me an option for a PIN number or a security question to bypass it. I've looked at the forum answers for this issue, and it seems that a PIN/question is what I should be getting, but I'm not. Also, I have yet to set up a Google account on the phone and cannot use the software suggested in some topics (I run OSX, not Windows, so no compatiability). 

I feel really stupid at the moment as I've only gotten this phone hours ago and it seems like it's already bricked. Is there a way to bypass or do a factory reset? Any suggestions at all besides returning this phone to the store and asking for a replacement?  

Thanks

5 REPLIES 5
profile.country.RO.title
_alexdon_
Expert

If the internet is enabled on your device and you have a google account set,you should be able to recover with gmail.But if that does not work,download sony bridge for MAC and repair.

alexdon
Sniggles
Visitor

Sony Bridge for Mac did the trick. thanks!
profile.country.RO.title
_alexdon_
Expert

Cool.

alexdon
Sniggles
Visitor

The only problem I had with it is that the Z1 wasnt listed in the device selection menu but picking the Z2 worked just the same.
profile.country.RO.title
_alexdon_
Expert

You should have selected SOL23.

alexdon