Passcode problem

[LeighBee]

Basically Iv been given a sony Xperia m phone from work it has been in lost and found for over a year and not claimed I have charged it up but there is a passcode lock on it I have no idea how to get passed it or rid of it I don't have any history with the phone so I don't think that computer thing would help me

[_alexdon_]

You may need to perform a software repair using PC companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

[Uliwooly]

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

[Uliwooly]

There's an alternative either MyXperia or Android Device Manager

But your phone has to be

1. On
2. data or wifi on
3. gps on
4. your gmail account is still on the phone