Hello. I have a Z2, update it stopped working but the front camera. Following that I wanted to load the previous software, but is now worse, not light. How I can ingresarar recovery mode to reset? Not recognize or computer to phone.
Try performing a system repair as this will often fix issues after an upgrade - This will factory reset your phone
Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds) Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the onscreen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process
If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP
