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Not charging

liontramp
Visitor

Not charging

I'am  having  issues with my Xperia J not charging.

When I connect the phone to charge it says charging but it does not charge.(my wife also has the Xperia J, So I have tried swapping chargers and batteries around and know that all are fine and that my battery charges in my wife's phone)

I did return my phone for repair under the warranty. I received my phone back today ...

Repair details

.. Customisation update

... Software update

....Live call passed

....Quality control passed

Battery tested Passed...

The battery was low when i received my phone so i put it on charge, Nothing, lights up and a flash comes on(in the battery area)  to indicate charging but it does not charge....

Please help

Many thanks

Neil

1 REPLY 1
Alexander1
Champion

I'm sorry to hear about your problem. I recommend that you contact your local support team for more information about how to proceed with this.

http://www.sonymobile.com/global-en/support/contact-us/