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no sync with outlook 2013

outlook
Visitor

no sync with outlook 2013

The latest PC Companion still does not sync with Outlook 2013. Is there anybody who has a solution?

9 REPLIES 9
Rickard
Master

PC Companion does support MS Outlook 2013 but we have received some reports that an update from Microsoft may cause problems which we are looking into.

If you have problems, check if you have this update installed and if so try to remove it: http://support.microsoft.com/kb/2817468.

outlook
Visitor

No I do not have http://support.microsoft.com/kb/2817468 installed. Is there possibly another update since I believe PC Companion worked in July.

Rickard
Master

I'm not aware of any other update that causes problems. Try uninstalling Outlook and then reinstall it but don't install any updates for it and see if it works.

outlook
Visitor

when ever I start PC Companion I receive an error message "can not find procedure starting adress WsCreateServiceProxyFromTemplate in olmapi32.dll". Is this the problem?

Rickard
Master

Yes, that's one of the error messages we've seen when you update Outlook 2013.

I'm not sure but i think that you manually have to remove some files like the olmapi32.dll when reinstalling Outlook.

outlook
Visitor

I renamed "olmapi32.dll", uninstalled PC Companion and Outlook 2013, reinstall both again and now both Contacts and Calender sync properly. 

Fantastic after more than month without sync.

Rickard
Master

Glad to hear that it works now Slightly_smiling_Face

We are investigating the cause of this problem. Hopefully it's something that we can fix in future versions of PC Companion.

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SirRobin
Contributor

The latest update of PC Companion, 2.10.174 works perfectly with outlook 2013! After the update, the error message is gone and sync is running perfectly with latest outlook version!

Great update!

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Gruß Sir Robin
--> KD-55XE9305 --
bcler
Visitor

Thanks to feedback from friends, very good.