No Charging

[iyurcic95]

Hi, yesterday I was using my Z3c normaly and it just turn off. I turn it on again, keep using it and it turn off again. I turn on and I plug the charger but nothing happened. I connect an magnetic USB cable to the SONY Charger and the phone start charging normaly.
When the phone is turn off and I connect the charger, the screen shows the battery icon with the "xx%" but it not rise... After a while, the battery start to discharge and if I unplug the charger the screen turns off. Also, I cant connect it to the PC, the USB port seems to be broken but when is off and I plug the cable the phone "try" to charge but nothing more than the % of battery on the screen.
I tryed factory reset but nothing, and I cant flash from Flashtools or Companion becouse the phone dont connect with the PC.

[Hampus]

Hi,

If I understand you correctly, it does work to charge the phone via the magnetic connector but not via the USB-port? Have you tried with different USB-cables to exclude problems related to your current cable/adapter?

[iyurcic95]

Hi there! Yes, I already tryed the PS4 and the Nexus 10 USBs. The magnetic cable is the only way that the device is charged, but only if is on. If my battery drops to 0% and I dont plug with the magnetic cable... GameOver, turns off for ever...

[Hampus]

Unfortunately, it sounds like your phone needs to be sent to a service center so a technician can examine your unit. Since you have tried with different cables and you neither cannot get a connection with your PC, it sounds more related to a hardware issue. I suggest that you take a look at the following link for information how to get your phone examined/repaired:
/t5/FAQ/How-to-get-your-Sony-Xperia-product-repaired/m-p/991374

[iyurcic95]

Yes, the big problem is that the Z3c was bringed from Spain to Argentina, and here Sony Service is in only one place of the country (so far from where I live) and generally they broke more your device without fixin nothing.. Also, you have to pay a lot of money... So I dont belive in the sony service here :smileyd_oh:

I think I'll try in a no oficial phone services from here, they usually fix unitl a broken heart  but this model is not in the country, so lets see what happend.