no 3G

[bras4real]

I cannot connect 3g anymore, today at 1600 it just stopped working. if I select the 3g t-mobile option it confirms it registers with the Dutch T-mobile network but after that no app connects to the mobile internet. All the APN settings I verified with the operator seem ok

I have already hard reset the phone to factory twice and run the latest version software I am sure, the phone specifies that and PC companion also

does anyone have any ideas??

[Uliwooly]

1st do you have a data plan?

2nd make sure you have WCDMA preferred

3rd check the 3G coverage area with your carrier.

[bras4real]

1. yes

2. checked still the same              

3. yes, i am in my neighbourhood where there is extensive coverage by t-mobile. the thing is everything has been working for over a month now upuntil today

should i check with the operator? seems the only option left?

[Uliwooly]

it might a faulty SIM card, get a brand new "MICRO" sim card, do not cut/trimmed a sim card.

[bras4real]

yes but I can make phone calls and haven t moved the sim card nor dopped the phone since i got it 1st of march

[Uliwooly]

I've seen similar issues were the SIM card do work to make calls and send sms but not mms nor data. it doesn't hurt to get a new MICRO sim card

[bras4real]

I have to go to the store anyways i am out of options now

[Uliwooly]

enter the APN settings manually but most likely its the SIM card also

uninstall any

taskiller

antivirus

battery apps

[bras4real]

i swapped the sim card the service attendant confirmed as well that can happen that the card malfunctions

it worked initially and android seemed to identify only a 3 g network to which it connected but when i started roaming through Amsterdam, settings reverted back to the the 2 g network. i can then manually change to 3g again, it then holds for about 5 minutes and then goes back to 2g

mad annoying i have no idea what to do now

[bras4real]

@uliwooly: would you reckon this is a software problem, a hardware problem or a network issue??

i have sent a query to t-mobile a specialist is investigating, but what that means if they can t find faults on their side,  they are going to fault the phone meaning I have to swap the device probably