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New Z5 Compact Waterproof Leak, Fails pressure test

jtolentino
Visitor

New Z5 Compact Waterproof Leak, Fails pressure test

Bought a Z5 Compact on December 12, 2015 (just a month old). It got wet last Saturday and now there are numerous problems appearing:

- Moisture appearing in front and back cameras

- Sometimes won't charge

Because of the blurred pictures that I was getting, I realized that there was moisture on the inside of the back camera lens.

Did some research and found out that you can dial *#*#7378423#*#*, select Service Test, then Pressure Sensor.

I pressed on the screen but the pressure indicator did not go up--which means there's a leak in the waterproofing seal of my new phone. Number is stable at 1002.~ millibars. Split second goes up (around 1.0~ millibars) then immediately goes back to 1002. I double checked the port seal before doing the test. Phone exterior is in prestine condition--had screen protector on day 1 and Krusell made for XPERIA case.

I assume this is a manufacturing defect? I made use of XPERIA Premium Service hotline which guarantees a 7 days turnaround time. Been 2 days and they still haven't picked up my phone for repair. I will ask for a vacuum pressure test and I'm quite sure the results will be the same... as the laws of physics are constant (in this universe).

3 REPLIES 3
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Uliwooly
Expert

@jtolentino

Contact your Local support and request a vacuum test. 

jtolentino
Visitor

That's what I said in the last paragraph.
Rickard
Master

I'm very sorry to hear that Slightly_frowning_Face

I see that you've also been in contact with your Local support today and they have created a case and are looking into solving this as soon as possible.