Never buy a Sony Ericsson for it's Customer Service ? What do you think ?. Terrible experience.Please advise.

[#1]

Hi , my name is Jomon Philipose . I am from Bangalore and a victim of poor workmanship and service  of Sony Ericsson C905A. It was not even 6 months that the camera , for which I bought the set showed it's true colours. "Open Lens Cover problem in Sony Ericsson phone". Yeah , just try and put that on Google and see the number of negative matched results for it !!!!!!. Guess should have read the reviews for Sony Ericsson before spending 12000 INR!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!.It's not only your hard earned money but the free frustration that you get for no fault of your own .. Taking it to the service centre is the only option where they tell you to repair it in 7 days but takes 2 weeks forcing you to buy a new phone if you do not have one. Forget all the re syncronisation and setting that you have to do about it, and think about the responses that you get from the Service Centre , in do not know what language. Caution : If you talk to them for more than hour it's hazardous to your spoken English .

All you get to hear is the recorded tone of "Please wait for 48 hours " Even after you call them after 2 weeks!!!!!!!!!!!!!!!!!!!!!.

No response to the Work Order complaint (SE311SS211175) what so ever . This is a crazy customer service !!!!!!! . I will definately never buy a Sony Ericsson no matter how good a phone reviews are  . Neither will let anyone whom I know buy it and put in best efforts to awaken them !!!!!!!!!!!!!!!!!!!!!!!!!! .
I have logged innumerable complaints at with Legal Feedback , Media Feedback , send an email to questions.in@support.sonyericsson.com<>questions.in@support.sonyericsson.com

Don't believe me ? , well you would have if you had heard the conversation with the Shrishti Services guys who tells me that neither " can they give the phone on time " or " Will they return it to me unrepaired!!!!!!". At one point of time I thought , the phone was Sony Ericsson's intellectual property!!!!.

My phone is under Warranty . I am being told by the Sony Service Contact Centre guys over and again that my phone is not liable to change WO Number : SE311SS211175 old Work order : Se311SS210347. Request number for the replacement of the product
90599712.
They tell me I cannot speak to the escalations  manager . Neither can I escalate it .
Is it  that all I have to do is keep on waiting without my phone ?. It's been the 17 th Day now . I am sure it is going to take a lot more time . They shamelessly said 8 more working days yesterday lol!!!!!
I am definitely seeking help from the Consumer Court of India  .

Guys ,lucky you if you had not to face the Customer Service Centre especially in India ,  or else may God help you .

I really want to hear from the people who actually think there job is "Customer Care" and they are been paid for it coz I am still without a phone.

[Johan]

I'm really sorry to hear about this.

I have forwarded your info to responsible team in your region having someone to contact you as soon as possible regarding this.

[#3]

Thanks for a reply Johan . I know the same problem is going to re occur . May I know what is stopping Sony Ericsson from doing what was promised to the customer at the time of buying. Because what I understand by Sony Ericsson booklet my phone is most definitely eligible for an exchange under Warranty terms and conditions . Can you please investigate as no one yet has got back to me and will not I think

[Johan]

I checked again with concerned team in your region and as I understand the phone should be sent back to you by now. Have you received your phone?

[#5]

Is it true that Warranty is not as it is described?

I'm about buying for Xperia Active, but I think I should reconsider it

[#6]

If you think you are lucky go ahead and buy it,maybe by this time you could have already bought it  coz God forbid something happens to it, you do not have a  good customer service to support it.  After getting my phone back , not surprisingly again for the 4 th time the camera stopped working . It's a faulty product altogether and I do not want to go through the pains again to go through them . They are supposed to check the set again within 90 days from the time , the repair was carried out. But you know what I have given up  on them as my work does not allow me to keep my phone away for a long time .

It would be a real pain in the place you know where :smileyhappy:.  All my research for buying a good phone at competitive price went straight into the gutters .

. I would rather buy a new phone than going through the same process again for the 4 th time. And that would not be a Sony Ericsson for sure. They simply wouldnt agree that it is a faulty set and give me all kinds of stupid excuses like your phone has been used for 11 months and all . I have a question for them do you really spend thousaands for a just a phone only for the features or the peace of mind as well. Cause this one has definitely not brought peace to me . I mean c'mon 4 th time, same problem!!!!!!!

[Sam]

I can assure you that it is not common for a handset to require this level of service by a repair agent. However in regards to the comment made regarding them not agreeing that the phone was faulty, can you please clarify as to what the service report said from the repair agent?

[#8]

Service report all the 4 times (from the same Service Centre, Shrishti Services Bangalore )mentioned that the camera unit was "broken" and has been replaced. I actually doubt that coz after the first time I was told that it is delicate piece , I actually started taking care of it a lot, use it really carefully . But the problem reoccured not one or two times but the third time.

They clearly also did a liquid intrusion test and could not find any positive results that means it has been  protected against water. I used to carry it inside a bag whenever it rained, like I mentioned , it's not a case of mishandling the product. Do you actually think the camera unit will break 4 times? I really doubt that. Moreover, after doing a lot of research I think it is problem with the lens cover of the body been used to initiate the camera, hence a problem with the workmanship. I guess that was the same problem K series phones.

[Sam]

That is certainly odd, however have you raised this issue with your local Sony Ericsson support team?

[#10]

Which Local Sony Ericsson team ? If you are talking 'bout Sony Customer Support Centre , then maybe you should read the original post of that 48 hr deadline story , which almost evryone is aware of in India atleast :smileyhappy:. It happened the same again not surprisingly.