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Need help!

VonTauber
Visitor

Need help!

Hello!

I've got a problem with my Xperis ion... After a little fall I have scratched a protective film, so I've removed it... And then my phone started to go crazy... It is pretty hard to explain, but reactions of the screen are unpredictable, for example - you want to move an application, and it will delete it, or replace with something else... I can't even unlock it, it takes about 4-5 tries to slide unlock button before it works... What can this be and how I can repair this problems???

2 REPLIES 2
FrontierGate
Contributor

Do a phone repair with Sony PC companion.

If that doesn't work, go to phone service menu and run a diagnostic on the touchscreen.

VonTauber
Visitor

FrontierGate, thanks? I'll try it now, later will tell if it works))