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need help, my phone won't start

katieolis
Visitor

need help, my phone won't start

i connected my phone to my PC thru USB & was in the middle of updating, then it vibrated. I tried to unlock but it won't open anymore. Slightly_frowning_Face won't start either when i tried to turn off & turn on, just a blinking green light.. help Slightly_frowning_Face

1 REPLY 1
Henke
Contributor

Hold down on/off button and volume up until you feel a vibration (phone will restart)

Hold down on/off button and volume up until you feel 3 vibrations (phone will turn off)

If problem persists:

Do a repair of the phone software in Sony PC Companion:

Click on this link to get Sony PC companion:

http://www.sonymobile.com/gb/tools/pc-companion/

Start PC companion, start "Support Zone", start "Update phone software" and click on "Repair".

Follow the on-screen instructions.