My Xperia z1 won't charge

[monkeybananapuc]

My Xperia Z1 was 0%, I'm charging my phone for one hour and and still 1%. And it's only two months old, I need some clear answers

[Nabeel]

Hi

That doesn't sound OK.

Try to do what's given in this thread 

http://talk.sonymobile.com/t5/FAQ/Facing-problems-with-abnormal-battery-and-shutdown/td-p/320375

If this doesn't help, then you should perform a software repair on your phone by following the method given below.

Update / Repair your phone via PC Companion

Download PC Companion and install it. Do not connect your phone until you're asked to do so.

Launch PC Companion > Start Support zone > Start Phone/ Tablet Software update > select Repair my Phone / Tablet > Follow the on-screen instructions it shows.

Let us know how it goes after that.

[SophiaW]

Hi monkeybananapucapuca, welcome to the community!

Are you using a Sony original cable & charger? Perhaps try charging using different cables/ports if possible & charge for a longer period of time. If that doesn't work then follow Nabeel's advice & if that doesn't work still - contact Sony Xperia Customer Care in your region, just click the link in my signature for more details.