Share your experience!
please help me
Hi @allisonU12,
Welcome to the community. I am sorry to hear about this issue 
Can you please try a force shut down on your SP, wait a few minutes, then try to turn it back on?
To force the device to shut down:
1. Remove the back cover.
2. Press and hold down the OFF button using the tip of a pen or a similar object. The
device turns off automatically.
*Do not use overly sharp objects that could damage the OFF button.