My phone wont turn on

[Tunginut]

When i plug the phone into the charger, I keeps flashing the welcome screen for 2-3 seconds and turn off again, that process keep reaping itself. I tried to hold the power button and the volume button for some time, but nothings changed. I think the issue is connected with the battery, just because when I remove the phone from the charger It cannot even reach the welcome screen.

If you have any suggestions how to solve this issue, feel free to post them.

Thank you in advance.

[xavinux]

Hi @Tunginut

Try press the 3 buttons Power, Volume down and Volume up for about 8 seconds and then release them, the Sony logo should appears..

Also you can try connect your device to a wall charger and then press and hold power & volume up for more than 10 seconds. Let it charge for 2 to 3 hours, even if it doesn't seem to be charging. Can try by plugging the usb cable as you hold volume down too.

If it nothing seems to solve the problem, you have to consider visiting a sony service:

http://www.sonymobile.com/global-en/support/contact-us/

Don't forget to mark posts that answers the topic as Accepted Solution.

If you find any post helpful, press Kudos.

I'm at disposal for any question.

Best Regards,