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my phone started to vibrate non stop, even if the battery is drained already

easter
Visitor

my phone started to vibrate non stop, even if the battery is drained already

my phone is overheating. when the battery left was only 5% i started to charge it, so the temperature got hotter. suddenly the screen did is not responding so i decided to seach the internet what to do. then i turned it off using the power and volume up buttons. i did it twice because the sreen is still not responding. on my thrid attemp, the phone started to vibrate and i don't know what is happening. i tried to search again the internet and found no answer for my problem.

please help me, i am frustrated and irritated with my phone right now. by the way it's xperia z3 dual.

i don't know what to do. hoping for a reply/help. thank you!

9 REPLIES 9
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MarlonUk1
Expert

was the phone exposed to water or anywhere near it?

let the device cool down first, then try to connect your device to wallmount charger, wait for 2hours try to see if it charges  (red led to orange)

try to connect to pc, does it get detected? if yes, then try software repair using Xperia Companion

easter
Visitor

yes, t'was exposed to water a while back. thank you. i hope it will work, coz im not that techie.

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MarlonUk1
Expert

can you check if the water damage indicator is red? open the flaps and you can see a small opening .

please stop charging if it is red, it means that the device is water damage and you need to send it to your local service center for repairs Local support

easter
Visitor

where to see the water damage indicator? can't see any.

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MarlonUk1
Expert

it supposed to be a white small box. like a sticker, but if water entered the device, it will turn red, try to look at your usb/sim/sd flaps.

easter
Visitor

i cant find it. i only saw a small yellow square that has "off" word beside it. what can i do now?

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MarlonUk1
Expert
easter
Visitor

i looked at it again, still i was not able to find it. maybe my phone doesn't have that water indicator? what other possible things can i do?

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MarlonUk1
Expert

all xperia have this, this is to know wheather liquid has entered the device.

there is nothing else you can do but to contact your local service center for repair Local support