my font has changed

[biccus]

Hi I am getting a type of double font on my telephone. It is a different style and is in all my apps. Foe example the number 1 would be black on the outside but white on the inside giving a double effect. I just want my phone to go back to the way it was as my eyes find this type of font difficult to read. Any help greatly appreciated

[SophiaW]

Hi biccus

That is strange, do you use a third party keyboard/font application by any chance? If not I advise starting the phone up in Safe Mode to see if the issue is still present then. To start your phone in Safe Mode press the power key until the pop-up window appears that reads 'Power off' hold this option for a couple of seconds until it says Reboot to safe mode then press OK. Keep us updated.

[biccus]

No I do not use a third party keyboard. I also notice that when I send a text it us ok but the reply comes back in a blue box with this new form of type, that is a letter with an outline but a different colour in the letter. Example a black thin outline on say ''1"" but inside the 1 it is white. I will try what u say

[biccus]

I tried the safe mode. When I went into my messages for example the replies were as detailed above in a blue box with this strange lettering which boggles my eyes

[Phy]

1 Settings
2 Developer options
3 Turn it off

[SophiaW]

Okay in this case I reccommend running a software repair on your handset as the issue is still present while in safe mode. 

To do this, firstly download either  PC Companion or Bridge for Mac for Mac users. 

Note: A software repair will delete all user data however you can do a backup beforehand: 

To back up your phone using PC Companion
1. Go to Support to install PC Companion on a Windows
computer.
2. When installed, start PC Companion on the computer.
3. Connect your phone to the computer using a USB cable.
4. Click Start under Backup & Restore.
5. Follow the on-screen instructions.

To back up your phone using Bridge for Mac 

1. Open Bridge for Mac

2. Click the option that says Back up your Xperia Device under Manage Media

3. Follow the on screen instructions

Running the software repair on a PC

1. Open PC Companion then select Support Zone.

2. Phone Software Update.

3. Start.

4. Repair Phone

5. Continue

6. Accept data removal

7. Next

8. Wait for prepare

9. Select Phone

10. Follow the connection steps

Running the software repair on a Mac

1. Click on Xperia™ at the top of your screen in Bridge For Mac

2. Click Repair my Xperia Device

3. Follow the on-screen instructions

Hope this helps, keep us updated.

[biccus]

Hi Phy
Where are developer options in settings?

Many thanks

[Phy]

If you don't see the developer options on the settings menu, don't worry about it, just follow @SophiaW 's advice

[SomeQuickAdvice]

I think I know what problem you have. Dont repair your phone just yet!

Go to: Settings > Accessibility

Look for "high contrast text". If it is enabled, try and disable it.

[PKaijser]

@somequickadvice

Awesome! Was having the same problem, this fixed it, some app must have changed the settings putting this option on