my expiria m2 do not displaying any thing and the screen is black

[sogood]

yes my expiria m2 do not displaying any thing and the screen is black .. i cant turn it off .. i recieve the calls normally and .. what i should to do??!! pleas help me

[_alexdon_]

Force shutdown the device as shown here:

http://support.sonymobile.com/global-en/xperiam2/userguide/Resetting-your-device/

Turn it back on.

[sogood]

thanks but it doesnt work :'(

[_alexdon_]

You may need to perform a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 80% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

[sogood]

any other solution ?!

[sogood]

i ll try it

[_alexdon_]

Sorry,give it a try and keep us updated.

[sogood]

it doesnt work

[_alexdon_]

In this case,contact your local sony team:

http://www.sonymobile.com/global-en/support/contact-us/

[sogood]

thanks