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Gjtank21

Last week my phone decided not to work anymore when I try charging it via USB from my PC it won't charge, it keeps saying that apps are preventing stamina mode, my text messages are coming through a few hours after they are sent, the battery is draining a lot quicker than normal, I can't factory reset my phone at all, i can get into service menu. Any help would be appreciated

Hampus

Hi,

Does the phone indicate that it's charging and does it work well via wall socket? Which apps are preventing Stamina mode? If you send a text message to yourself (your own phone number), does the same thing happen?

Why are you unable to to perform a factory reset, what happens?

Gjtank21

It starts charging lasts about a 40 seconds then stops, it charges fully via a wall socket. So far I've had What's App, timehop and messenger. Yes I've tried that and I get nothing at all for a couple of hours.

I go through the usuual route and when I click the Erase everything button nothing happens the screen just stays as it it. I've gone through typing the code in to get the service menu up nothing happens.

Thanks

Uliwooly

@Gjtank21

you might want to contact your Local support

John-BR

Hi @Gjtank21

Do you get the same problems if you reboot the phone into Safe Mode? Or when you plug the phone into another PC?

Gjtank21

I have rebooted the phone to Safe Mode this morning and still having the same problem. Same with another PC. This was the text I sent myself yesterday afternoon it cam through 4 hours later.