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Music randomly stops playing (same problem in multiple apps)

Bmot
Visitor

Music randomly stops playing (same problem in multiple apps)

Since a few days, my Z1C will randomly stop playing sound, while I'm listening music. It will do this up to multiple times per minute, seems somewhat like a online game lagging really badly, after which it will just pause.

It does this on multiple apps (I tried it on the following:)

- Spotify

- Walkman (or whatever the music app is called now)

- Audible (audiobooks)

The issue happens both when I listen through my bluetooth headphones (Jaybird bluebuds x) as well as on speaker.

I have had the phone for somewhat more than a year now, I recon. The headphone jack is broken because of my own rough handling, but that wasn't a big deal so far because I use bluetooth anyway.

Anyone know what to do about this? 

6 REPLIES 6
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Uliwooly
Expert

@Bmot

The issue could be the 3.5mm headphone jack 

Bmot
Visitor

That's pretty much what I feared, too....

Is there anything I can do about that? Or should I ask Sony themselves about it?

Phy
Legend
Legend

Yeah Contact Sony Xperia Support.
http://support.sonymobile.com/global-en/contactUs/
Jake-SonyXperia
Champion

Hi Bmot,

Welcome to the community.

You could try booting the device in to safemode, at least this way you can find out if software is the suspect or if it is more likely hardware.

Safemode instructions

let us know how you get on.

Bmot
Visitor

@jake

Nope, that doesn't help...

Think I'll go call Sony Support soon.

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Uliwooly
Expert

@Bmot

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