Multiple Message Heads?

[ThundercatX]

Hi all!

I recently purchased an Xperia Z5, and its the best phone ever. I'm never switching away from Sony!

I just have one question:

I've recently noticed that when I receive messages, they will sometimes spread out into multiple message heads when I open the messages App.

For example, I recieved a message from my mum who reminded me of something and she said 'I sent it to you in a message yesterday', but I couldnt find it. I realised that there was a second message head and I had recieved it there. Its now spread on to different people, and I remember that on my previous Z3, I only ever had one message head per person, does that make any sense?

Has any one else experienced this, and if so, know how to fix it? I run my own business, so I recieve messages everyday, and its annoying to have to filter through different message heads all the time.

I appreciate any help!

[Uliwooly]

@LadyVyvyan

That will happen if she created a group, also do you experience the same with all contacts or few? if the later check which phones they are using and which messaging app they are using.

[Jake-SonyXperia]

Hi LadyVyvyan,

Welcome to the community,

When you access your contacts are you seeing multiple entries of the contacts that seem to be doubling up?

[ThundercatX]

Hello!

Its not in my contacts lists that I'm getting the doubling up, but in my messages.

Ill attach a picture, as you can see the two that I have under Mama. Thats my mum. I actually have 3 message heads under her name, 2 for my sister and 1 for my boyfriend.

I hope this picture helps a little!

[ThundercatX]

[Jake-SonyXperia]

Thanks for the reply LadyVyvyan, I believe I have a grasp of the issue, I am just trying to clarify if there are duplicate contacts that are causing the issue.

Do the numbers that are supplying duplicates have specific number structures, say like +44 etc or (+44)?

[ThundercatX]

Thanks for the reply Jake!

I believe they all have the same number. Its just that somedays I will recieve messages under one message head, and other days in another one. Somtimes I'll even get a message, reply, and I'll recieve the next reply in another message head. Could it be that these are my mots popular numbers, and that each message head is at capacity or something?