Mobile phone not repaired on time

[Vighavg20]

I purchased a sony m5 dual on 18th december 2015. It worked properly for atleast 15 days and after that it showed some problem. The camera did not opened and showed error and the battery also discharged very early . I submitted the phone on 8th january 2016 on rohini service centre. They gave me time for max 10 to 12 days post submitting the phone . But now it is 29th january 2016 and there are no signs of my phone . Every time i call them they always extend date from 3 to 4 days . They always have same excuse that the part is not available ..
Ticket id - 16010803070
Plz repalce the model ASAP or pay my refund as it is high time now. Else i will not hesitate to knock the doors of consumer court..

[Jake-SonyXperia]

Hi Vighavg20,

Welcome to the community,

Sorry to hear about the timeframe for repairs, in this case however you are best to speak with the Sony Mobile Customer Care team, they should be able to help provide an outcome.

Please use my signature below to contact them directly.