Missing apps

[dinosaur]

Just turned the phone on, swiped or touched something inadvertently, and promptly lost all my apps.

Something called Own Order pops up on a blank screen, but how do I get back to the screen that shows all the apps?

Even the "Settings" icon is missing, making life difficult!

Appreciate any help, thanks!

[_alexdon_]

Go to app menu and swipe from left to right (from the edge of the screen). There you can change the order.

[dinosaur]

Thanks! Where is the app menu?

[_alexdon_]

Just tap on the 6 dots at the bottom center of the screen.

[dinosaur]

Tapping the 6 dots only brings up a blank screen. It then shows "Own Order" for maybe 2-3 seconds, then that is 

replaced by 3 small horizontal lines - if I tap those, it just becomes a blank screen again.

Swiping from left to right on the blank screen does nothing either. I must be missing something!

Appreciate your efforts with me! I've tried the user guide, but it doesn't seem to cater for stuff which is so obvious!!

[_alexdon_]

Can you post some screenshots? Haven't heard of this before.

[dinosaur]

You should never have answered me! 

How do I do a screenshot? And how would I attach it ?

If you want to give up on me, I'd completely understand !!

I feel like I'm wasting your time. Sorry.

[_alexdon_]

No problem. To take a screenshot, press power button and volume down at the same time. To post a picture, request desktop version.

[dinosaur]

Alexdon, I really do appreciate your time, but I think I'm going to have to give up on this!

I tried the screenshot, but I don't get any indication that anything's happened - and then I don't 

how to request a desktop version anyway.

I'll go back to the shop next week and try & swap the phone for something easier to work. I've had it about

3 months now, since my Nokia 6300 packed in; I thought this E4 would be a good entry level smartphone, but it's been nothing but trouble, (far too complicated for me, I guess it's not the phone's fault!), & the user guide never covers whatever I need.

Have a good weekend, and many thanks again for your efforts.

[_alexdon_]

I am really sorry, perhaps you just need some more time to learn how to use this.