Mic keep going off and on during conversations

[iyahdave]

My mic is gone. Been ignoring it for over 2months. As I dont really use it for making call. Just wanna know how to send it for repairs . Was talking to an agent via live chart to arrange a repairs and they keep on repeating the same set of questions. He was slow in reply and totally lost. Just got me a z3 tablet compact . Im thinking of sending it back before 14 days is over , repairs is always a big hassel with Sony. My ps4 keeps ejecting the disk, called a specific number listed on sony website, believe me, over a week been calling and calling the same number , not even answering machine came to my aid, I ended up going to argos and lied to them by saying that sony sent me for a replacement! Im a full sony guy， Ive got handhelds and Tvs all sony, but im starting to see a partern here, Fix up and adopt amazon style customer services or end up like Nokia! Fed up of all this cutting corners

[Thommo]

Argos - So you are in the UK like me - therefor it's not Sony who you should be dealing with but Argos as your contract of sale is with Argos and if they fob you off then they are been naughty and are breaking the UK consumer laws - If you bought it direct from Sony then that's a different story however in this case it's Argos who you deal with ands then intern deal with Sony and if Argos don't like it then that's their problem and not yours

[iyahdave]

I mean the mic on my Z2 mobile phone, how can I get in touch with someone to send it off for repairs? And yes I can contact sony for my ps4. As stated in the manuals with the ps4 clearly stated my Anual warranty with sony from the day of purchase. In that manual there is no where Argos was mentioned. I 've bought a nokia phone from Argos and when things went wrong with it Nokia was more than happy to help and subsequently gave me a brand new one even tho I use the faulty one for more than 8months .

[Thommo]

So where did you buy your Z2 from?

As for your Tablet if you want to take it back then that's your choice

PS4 consoles are nothing to do with this forum and is a separate part of the Sony brand https://community.sony.co.uk/t5/english-community/ct-p/en

Also this is a user based forum but if you want Sony ref your phone then the only details we have are - http://www.sonymobile.com/global-en/support/contact-us/

[iyahdave]

@Thommo.If Sony is allow you lot to be rude and extremely patronizing . Good for you. That's why sony is lacking behind the industry they pioneered . I don't wanna hear your stupidity . Keep on your good work is stupid. I'm gonna dump everything sony and go for Microsoft . As they know how to deal with their loyal customers . The other day I was with Microsoft on the phone for over 2hrs to fix a 3years old computer for free and in the end all was well with no idiotic comments. Fix up mann- how hard is that?
NO POINT TO REPLY . I'm deleting my sony account and move to Microsoft 📱💻📺🎧🎮📷📹 all dumped!

[Rickard]

Sorry to hear that you have issues with our products.

If you are in the UK and need your phone repaired you can order a service directly from our webpage and we'll send you what you need to ship it directly to a authorized service location. Please see this topic for more information: http://talk.sonymobile.com/t5/FAQ/How-to-get-your-Sony-Xperia-product-repaired/m-p/991374