main camera doesn't turn on.

[dan9245]

Main camera was working fine the other day then today I go to take a photo and it's just black and shows no display just the buttons which don't work either.., but the front camera works fine.

[Jake-SonyXperia]

Hi dan9245,

Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines

I suggest trying to clear the data for the apps to see if this helps.

Menu > Settings > Apps > All > Camera / Cameras > Clear Data

Once done see if this helps.

Let us know how you get on.

[dan9245]

Cleared data and still has a black screen on main camera.

[_alexdon_]

You may need to perform a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

[dan9245]

I did the repair my phone on pc companion and still no luck... still stays black screen and then gets out and says camera unavailble still.

[_alexdon_]

In this case,schedule an examination at a sony service:

http://www.sonymobile.com/global-en/support/contact-us/