M4 Aqua Flashlight not working

[GPProd]

Hello,

My M4 Aqua's flashlight doesn't working. I tried also in safe mode and tried to repair with pc companion too. When i tap on flashlight icon and i would acces to camera, it shows an error of camera. Have you any suggestions?

[Uliwooly]

@GPProd

Repair the phone with PCC

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

[_alexdon_]

@uliwooly I hope you don't mind:

Performing a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 80% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

[hondab]

I have the same exact problem. I have tried the pc suite fix exactly as you explained it @uliwooly. Nothing worked. It's really upsetting. Had such high hopes for the phone. And I'm not a heavy phone user. I'd like an answer to how to fix it. I've had this phone for going just over a month. Truly upsetting. Please advise me on how to fix it.

Thank you

[ozhakk]

My flashlight is not working. I tried to use in safe mod. I tried to use sony pc companion but i didnt find a any solution.

Can you help me ?

[Nabeel]

Hi, 

If you have followed all the instructions from the experts above and still have no luck with it then unfortunately it's a hardware problem as I said in my first reply. 

Please contact sony Xperia support in your country.

http://support.sonymobile.com/global-en/contactUs/

[Volendrug]

Hi, a few weeks ago i've bought an Xperia m4, but from yesterday the flashlight doesn't work. I tried to format the device but the flash still doesn't work. Somebody can help me before take it to the assistance???

[SophiaW]

Hi Volendrug, welcome to the community!

Have you tried clearing the cache or data for the Flashlight app? If not please try this by going into Settings > Apps > All > Flashlight > tap Clear cache > test Flashlight > if doesn't work > go back and tap Clear data > test Flashlight. 

Keep us updated.  

[Volendrug]

Sorry, the flashlight still be death. I cannot use the flash also in the camera, what can i Do 😞

[SophiaW]

Try running a software repair on the device to see if that helps, it is very likely to.

Backing up using PC Companion:
1. Go to Support to install PC Companion on a Windows computer.
2. When installed, start PC Companion on the computer.
3. Connect your phone to the computer using a USB cable.
4. Click Start under Backup & Restore.
5. Follow the on-screen instructions.
(Exactly what contents will be backed up may differ depending on phone model.
You can view detailed information about this as you follow the steps in the Backup & Restore wizard).

Running the software repair on PC Companion:
1. Install and open PC Companion then select Support Zone.
2. Phone Software Update.
3. Start.
4. Repair Phone
5. Continue
6. Accept data removal
7. Next
8. Wait for prepare
9. Select Phone
10. Follow the connection steps

I do hope this helps, keep us updated. 

[E2363]

I purchased M4 Aqua dual just a weak before I used the flashlight as torch afterthat it stopped working tried switch off, restart or safe mode still problem persists. also tried switch off phone for 5 hours.