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lte connection issue

Jikn
Visitor

lte connection issue

I just get my z1c this week,and i found that lte is unable to connect

actually im in canada now, i can see the lte network when i search for the providers

anyone got the same problem?:smileygeek:

3G is working pretty good

5 REPLIES 5
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Uliwooly
Expert

Do you have the correct APN settings? is your Z1 Compact compatible with your carrier's LTE frequencies?

LTE 800 / 850 / 900 / 1700 / 1800 / 1900 / 2100 / 2600

Jikn
Visitor

apn setting is done, and the frequency is 2100 and 2600

i think technically it does support

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Uliwooly
Expert

I've seen issues a like and the problem was an old or malfunctioning SIM card or that the Network/operator hasn't approved LTE on their account 

You should contact them directly 

Also keep in mind that LTE might not be available in all regions, again this would be something that you have to addres with your carrier/netwok 

Jikn
Visitor

thank you!

ill talk with my provider to see what is the problem.

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Uliwooly
Expert

Anytime, let us know how it goes