Loudspeaker won't work

[renzdizon]

My phone's external speaker won't work again. I've done a software repair and have the lastest os 5.1.1 but still my external speaker won't work.

[Jake-SonyXperia]

Hi renzdizon,

Have you performed a diagnostics test on the device?

Menu > Settings > About Phone > Diagnostics > Test handset

Check out the speaker and let us know what happens,

[renzdizon]

Yes, I ran the diagnostics but still no sound.

[Uliwooly]

@renzdizon

What if you repair it with PCC?

software repair

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

[renzdizon]

already done a software repair using pcc before I posted here but problem still persists.

[Uliwooly]

@renzdizon

You will have to contact your Local support

[Jake-SonyXperia]

I agree, this sounds like it may be hardware related.

However if you performed a software repair and then restored the handset immediately, then I would first suggest booting to Safemode to see if the issue continues.

let us know how you get on.