Locked out :(

[Lyanna]

Hi my son has the Xperia sp and has forgot the 4 digit code to unlock it please help

[_alexdon_]

Unlock code for the SIM or unlock code for the phone?If it is for the phone,connect with SUS and repair.

[Jake-SonyXperia]

Please use the link below to download PC Companion and perform a repair to remove the lock.

http://www.sonymobile.com/global-en/tools/pc-companion/

To repair the phone software

1.     Install PC Companion on a Windows PC from Support 

2.     In PC Companion, under Support Zone and click Start. 

3.     Under Phone Software Update, click Start.

4.     Click repair phone.

5.     Follow the on-screen instructions. 

[Surreylad]

Same problem here.  I set a 4 digit pin to lock my new Xperia SP and it now won't accept the pin.  It is definitely the one I set but it has locked me out.  I tried the approach highlighted above but the PC Companion will not recognise the phone unless it is unlocked.  Any other ideas?

[_alexdon_]

Sony update service,repair and remove the lock.

[Latte]

Did you try with Pc Companion or Sony Update Services? Or just tried with Pc companion?

[Surreylad]

I downloaded SUS but Xperia Sp was not one of the listed handsets in the menu for support?

[Surreylad]

Thanks so much guys.  I found elsewhere on the forum that the reason that the Xperia SP wasn't showing in SUS was a Windows 8 issue.  I found an older laptop running Windows 7, installed SUS and reinstalled the software as a repair, now I can get access to the handset.  Thankfully I had already backed it up.

[_alexdon_]

Good thing you did there,glad you are ok.You could have run sus in compatibility mode for W7.