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Lifelog blank page unable to connect

mikado53
Visitor

Lifelog blank page unable to connect

Hello,

I just receive my Sony SmartBand SWR10, I downloaded theLifeLog application on my phone (One Plus One), but on each page when I need to connect (LifeLog, Sony, or Google account), the page is blank and I can't do more.

Please help me. :'(

24 REPLIES 24
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Uliwooly
Expert

download a new broser and try again 

mikado53
Visitor

Not working. But when I wait like 3 or 4 min on the blank page, I have a popup : Error with Sony Entertainement Network. And behind I can see a ERR_CONNECTION_TIMED_OUT.

Nita101
Visitor

I, too, just received an SWR10 SmartBand.  I created a LifeLog account and received the email with the link to activate the account and all of that went as expected.  When I attempt to log into the LifeLog application, I receive an "Unrecognized Username / Password" message.  I uninstalled and reinstalled the app to no avail.  I then attempted to change my password.  After entering my username, which is my email address, I click the next button and, after waiting a minute or two, I get a "Proxy server unavailable" message.  I tried this several times with the same result each time.  Interestingly, I used the same username (email address) and password to log into this forum and I was accepted.  Therefore, I have to assume that my registration was successful.  It boils down to a login issue.  My credentials are not recognized when I attempt to log into LifeLog.  Obviously, the SWR10 SmartBand is of absolutely no use whatsoever without the LifeLog access to transfer the collected data to.  A $75 collection of plastic and rubber.  I was wondering if Sony disabled access to the application while they investigate the unfortunate recent events?

kmk73
Visitor

Just the same problem for me (ERR_CONNECTION_TIMED_out) - unfortunately I cannot login to Lifelog app. There ain't a chance to get into this application which makes the Smartband absolutely useless. I in fact was wondering when I bought it for 30€ at a well known and big German retailer, that something could be wrong with this device - what else could be a reason for this drastic drop in price per unit? Or is this really due to Christmas time or even because of that Movie Issue?!
mikado53
Visitor

Yeah I guess it's because the website is down, so app can't communicate with the site who contains data. Maybe wait a bit to see if Sony will repair it. 

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Uliwooly
Expert

PSN and Xbox live were hacked as a Xmass gift from a group of hackers. 

mikado53
Visitor

Maybe Sony can do some anouncement to help us... Because if the LifeLog service is totally stopped, the SmartBand is useless.

kmk73
Visitor

yes indeed, in that case the smartband would turn out as a fully non-sense gag on my wrist. still nothing's connectable. over 24hrs passed... this is bulls*

jenlyn
Visitor

I can't sign on to lifelog at all, white screen! !!
Sumaya
Visitor

Good day! since I bought my xperia z3 , I can not create an account on lifelog and, therefore , can not make use of smartband . what to do?