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Is my phone dead? :(

SkyBlueSam
Visitor

Is my phone dead? :(

Hi, so my phone (sony xperia z2) turned off randomly after putting it down after use and unlocking it, charge was about 70% at this time. It would not turn on thereafter. Tired to charge but wouldn't. Sony startup logo continues to flash on and off with red notification light. When phone was put in a certain postion turned on saying updating aplications. After a mintue or two of being on phone with a lower battery level turned off again now no luck. Whenever I charge now does nothing just sony logo turning on and off. I have tried all resets the volume up and power onr and red button by sim card but nothing. Don't know what to do now. As I believe it is to do with the battery but this is unaccessible due to the back being non removable. Was going to send to Sony but I read if it is battery problem this must be removed or if the battery is built on must be returned to place of purchase which is online and have had the phone for a year and a month so can't return. I also don't want them to charge saying it is my fault and not covered on warranty as back is cracked suprisingly not from one drop but from pushing down on it after noticing mark, this occured 6 months into phone and no problems 7 months after until this so I know it is not the cause of this fault.

Thankyou.

13 REPLIES 13
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Uliwooly
Expert

@SkyBlueSam

Try this

connect the phone to a wall charger > press and hold power & volume up for 10 seconds > let it charge for 2 to 3 hours > then repair it with PCC

PC Companion (PCC)

Bridge (for Mac)

 

 

 

Alternatives on How to backup Xperias

 

http://talk.sonymobile.com/thread/36355

 

SkyBlueSam
Visitor

Thanks for the reply I have tried but phone is not recognised when connected to computer Slightly_frowning_Face

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Uliwooly
Expert

@SkyBlueSam

If you have tried my suggestions exactly as explained above, then contact your local Xperia Care

http://support.sonymobile.com/global-en/contactUs/

SkyBlueSam
Visitor

Ok thanks I will have to do that

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Uliwooly
Expert

@SkyBlueSam

keep us updated

SkyBlueSam
Visitor

Sent off for repair, let's wait to see what they have to say...

Star29
Visitor

Hi, just checking to see if you got your phone fixed. My z2 is currently doing the same thing. I've tried several different chargers  as well as the original usb and magnetic charger but the Sony logo just keeps flashing on and off and the led blinks red 3times. The phone had previously died and I didn't get to charge it until an hour later. Please help 

Aditya940
Visitor

i have the same problem .....

SkyBlueSam
Visitor

It's really annoying and it seems this issue is not rare. Still no response from Sony but will let you know what they say when I get it. Hopefully they repair under warranty and don't try and make me pay anymore from a problem that is not my fault, as it seems to me this problem is not fixable without being repaired.