International warranty. Non existent.

[burt63]

I live in Spain.

In June I bought a wonderful mobile phone from an international brand called Sony , the device is a Z1 Compact and I bought it from an international shop called Amazon. 

The phone came from Germany, but who cares?. Internationally recognized enterprises all over.

The phone got the glass broken without any crash and the display is not working.

Since the device is in Ireland with my daughter now, I simply am in a no man´s land. Irish Sony says Spanish Sony and Spanish Sony says Irish Sony.

As a client I feel completely unatended, and my opinnions about Sony are not very nice, since I cannot understand where lies the problem.

I have paid for a Original Sony device in a legal seller, I have my bill, and I have no practical solution. Irish Sony wants me to send the phone to Spain to be attended. But how can we accept this non sense?. 

Take good note!

[1paulchadwick]

Whilst as stated, in the EU legal redress for faulty goods lies with the retailer rather than the manufacturer, nevertheless most (all?) manufacturers give some form of warranty

Howver a quick search does throw up some interesting anomalies, for example:

• My yougest daughter has a motorola phone which has a Global Waranty - valid only in the country of purchase (work that one out if you can)

• Nissan give a pan-european warranty but the terms are depended on the terms offered in the country of claim not of purchase - ie they may differ

• My Longines watch has a international warranty, so I can take it to any authrised dealer in the world & it will be repaired under the same terms

And Sony?  Well their web-site clealy states that there is a pan-EU warranty, so why wouldn't their service centres help you - I can't say, unless the retailer you bought from was non-EU

[Uliwooly]

@paulchadwick

You don't have to convince use, this is a user based forum, you have to address this with whomever sold the phone to you. 

[SergioPL1]

But on the other hand... when I called polish SC and asked whether they will service Z3 from Sweden they said they do as long as I will have a proof of purchase with date and IMEI clearly stated on that document.

[Arklight]

Your contract exists with the seller, not the manufcturer. If you have a fault with the device then you should take it up with Amazon.

There is nothing particulalry unusual about the scenario you highighted. The only manufacturer of elecronics I know of who have a value proposition based around face to face customer service are Apple. But they sell most of their stock themselves and also  ceased offering an interenational warranty on iPhones and iPads a few years ago.