Images get damaged

[anilw]

Dear Sony, I have a serious problem, the images taken in my xperia V get damaged all of a sudden and cannot open or repair them. pls support me rectifying this. i lost some most memorable momnets due to this problem. so far i have lost about 500 images so far

[Sam]

Have you tried copying them over to a PC to see if they are viewable there? There could be a few causes of this problem however both running a repair and backing up the data then clearing the card should help.

To repair the phone software
1.     Install PC Companion on a Windows PC from Support
2.     In PC Companion, under Support Zone and click Start.
3.     Under Phone Software Update, click Start.
4.     Click repair phone.
5.     Follow the on-screen instructions. 

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[qcpxf]

why you lost the images?

[anilw]

hey Tks both, what i actually meant was images get crashed and you cannot repair, the damaged images indiacated in an icon of landscape in black background (pls see the attached screen shots..)

i have tried to repair them on PC yet no luck. pls let what could have gone worng. i am using 32GB SD as the image storage. can this be the reson... also my album gets freezes...

[anilw]

Dear Sam, I have repaired phone software three times... but still the problem comes pls help...

[qcpxf]

can you see these picture on computer?

[qcpxf]

I‘m from china,so my version maybe different with you ,can you tell me your phone version?

[Uliwooly]

if it was the phone's issue usually this sort it out

settings > apps > all > album > clear everything > stop the app > restart your phone > check again

I think its a faulty SD card the problem here not the phone.

[anilw]

build no 9.1.A.1.140

[anilw]

no...