It has barely been 6 months since the Z3 Compact and it is now "un-repairable" and my warranty has been voided by Sony repairs in Laredo, TX. Two supervisors have told me that I am out of luck and what the repair facility says is final.
I received my Z3 compact in November. Within 5 months, it had defective pixels popping up on the screen. I sent it in for repairs no problem. I get it back repaired and well.
Within two weeks, I record 4k video. Phone gets a little warm and a small scratch appears above the speaker. Everything still works fine but I call Xperia to ask if it was still waterproof, they tell me I have to send it in. I send in my phone.
A week later, I get the phone back back panel still open and told that I tampered with the SD slot so my manufacturer warranty is now void. I spoke to multiple front line agents and then two supervisors. Both supervisors tell me that I am out of luck because the repair center at Laredo, TX has final say on all matters. I ask them what options do I have as a customer. They tell me I purposely messed with the SD connector and that I am completely out of luck.
Every Sony representative I speak to automatically believes that I as the customer that does not want to deal with any of this non-sensical bureaucracy and support staff would purposely sabatoge my phone. Is that something that Sony trains their customer representatives to do?
So $500 on a phone that barely lasted 6 months. On the other hand, my iPhone 4s has lasted me 3 years. I wonder how I can keep a phone in perfect condition for 3 years and then when I get a Sony phone, I can be so quickly accused of purposely sabatoging my SD card slot?
At this point, is there anyone on this support forum that can help me? I am a few days away from filing a small claims case on my day off.
