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help - Sony Experia Miro ..

arubat_libero_i
Visitor

help - Sony Experia Miro ..

Hello, I bought a Sony Experia Miro at Darty in Turin on October 27th, 2012 for my nephew's confirmation. We opened it up just to verify that it works. yes, fine. Darty said that the phone could have been changed if not working, within 5 days from the date of the invoice. Confirmation day was November 25th. My nephed switched the phone on, wow wonderful.. after 10 minutes.. completely down, ok battery was may be low, let's charge it.  No life sign. even after many hours charge .. it cannot be switched on anymore, nothing, phone is dead.  Let's call Darty and see if they can replace it. Nop, sorry after 5 days.. nothing more is possible. Gave us a phone number, wrong one, they do not operate on normal guarantees, but if I wanted an extension of my guarantee.. let's find a Sony assistance in Turin.. found one, good! on November 28th we brought there the phone... we'll send you a sms when phone is ready.  Still waiting, but they gave us a phone number of Rome, where we could possibly get some news about the repair ... Is this serious ?? I mean, this is not an IPhone, ok, but I paid good money for it, is this serious ? Can you pls. help? Many thanks and ciao. Antonella

1 REPLY 1
Johan
Master

I'm sorry to hear that. I suggest that you contact your local support team to get status and check if they can help you to speed up the process.

http://www.sonymobile.com/global-en/support/contact-us/contact-info/