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Help SMS icon disappeared

Not applicable

Help SMS icon disappeared

Hi everyone,

I don't know what i have done.. but all of a sudden my messaging icon disappeared from my home page and main manu.

everytime i try sending a text to someone from my contact list i get this message

You seem to be trying to send a WhatsApp message to a phone number that is not registered with WhatsApp.

Your account mudt have WhatsApp installed in order to chat to WhatsApp.

If this was done automatically, it is likely that WhatsApp is the default messaging app.

Press "SMS" to send a normal SMS to this contact, press "invite" to send an invitation, or press "Reset" to restore default messaging app setting.

i pressed SMS but the same message keep coming up over and over again. Also, i selected Reset but nothing happens.

i've reset my phone through "Factory data reset" but i still can't find the messaging icon.

and when i enter a number and select "Send text message"

i get the same message above and when i uninstalled WhatsApp i got this message:

unfortunately, the process com.sonyericsson.android.soci alphonebook has stoped

plzz help me

* I can't recieve any text messages

54 REPLIES 54
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MarlonUk1
Expert

i suggest you repair your phone

Sony Update Service (SUS)

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Uliwooly
Expert

simple, uninstall whatsapp

Don't forget to mark the Correct Answers & Helpful Answers

Not applicable

Thank u for replying .. but can u please tell me how can i use it to repair my phone? do i download it on my phone or do i use my computer to install it and then repair my phone ?

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MarlonUk1
Expert

click on the link, download on your computer, and connect your phone

Not applicable

I did try to uninstall whatsapp but it didnt resolve my problem coz i got this message:

unfortunately, the process com.sonyericsson.android.soci alphonebook has stoped

Thnx for replying Slightly_smiling_Face

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Uliwooly
Expert

I think it'll be easier to do a settings reset as I think you've selected whatsapp as your default messaging app, or a factory reset, just keep in mind that either SUS or Factory reset will delete everything on your phone

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Don't forget to mark the Correct Answers & Helpful Answers

Not applicable

Ok thank You Slightly_smiling_Face i will try it now

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Uliwooly
Expert

backup your phone and do a factory reset, if that doesn't solve it then SUS should do it

Don't forget to mark the Correct Answers & Helpful Answers

Not applicable

i did do both resets but it didnt resolve my problem i still get the same messages Slightly_frowning_Face ..

Thnx For replying