Community

yics

need help urgently! my phone was giving me a notification saying the photos and videos i took are used up 75% of my internal data and asked me if i would like to transfer them onto my SD card.

and of course, i said yes to free up my internal storage.

but it ended up freezed my phone when reach 99% and i had to force restart

then, here comes the nightmare.....9/10 of photos and videos i took were all gone......i mean disappeared!

only 1/10 of photos and videos are stored on my SD card......

i should have back up the phone before i did it but i didnt!!!!

anyway i can do to restore the missing photos and videos? i mean can i undo it?

Johan

Try clearing data for the media storage application and reboot the phone.

Settings > App's > All > Media storage > Clear data.

Let me know how it goes.

yics

The problem is not to.free more space of my internal storage. I need to retrieved those missing photos.... Any way can retrieve them?
I didn'. Back up the phone which I should have had!

Brum1

Hi there

there is a programme I use called recuva from Piraform it is a App, I have use the main version on pc but have never tried the app if it works as good on the phone as it does on pc it may help with your loss worth a try ,, good luck