headset issue

[skywards]

Ear headset does not work
Headset works perfectly on other devices
But do not work on a Sony, is it possible to be a problem of settings?

Where I can find Sony care in London?

[dm841]

if its a 3 pin im sorry it's not gonna work hpefully thy fix it in future sofeware updates . only the 5 pin works noise cancelling earphones 

[skywards]

What did you mean (  3 pin ) ? -- I buy this smart phone five days ago when I open the phone the handset is work fine but now yesterday he doesn't work ...

[skywards]

For information that handset is come in the box

[dm841]

ARE they noise canceling earphones?check the sound settings and select accessory