Headset/Earbuds with Mic in Call Problems

[MrBeanz]

I'm experiencing an issue with my Xperia Z3 when handling calls with earbuds and a mic.  When in a call, the mic picks up the sound as it should be, however instead of just sending that sound to the person on the other end of the line, it is also sending it right back into my own ears.  It's extremely distracting to hear my own voice a split second after I am speaking.

I have tested this with many different earbud/mic combinations.  I have a basic Panasonic set, Apple Earpods, and Bose QC20 which all work perfectly fine on other phones (Apple and Android).  However, when any of these are used with the Xperia Z3, it sends the sounds picked up by the mic straight back to my own ears.

Any suggestions? Is anyone else experiencing this same behavior?

[MrBeanz]

Also, if someone could confirm that they definitely DON'T have this problem, I'd appreciate that as well.  I'm just trying to figure out if this is normal behavior for this phone or not.  I don't know anyone else who owns a Z3.

[Thommo]

You need to contact Xperia care who maybe able to give more precise compatibility info on this for you http://www.sonymobile.com/global-en/support/contact-us/

[MrBeanz]

Hi Thommo, appreciate your response.

Using a headset with an in-line mic is a pretty universal feature at this point that isn't really something that is vendor specific.  I've used those same earbud/mics with such devices as a Nexus 4, Nexus 5, Moto X 2014, iPhone 5s, and others and they all work fine.  The one constant is the Xperia Z3 which doesn't work with any of them.  I just find it hard to believe that it would be an issue of compatibility.

[Thommo]

I honestly don't know but with changing times the CTIA jack pinouts do change due to noise cancelling hence check compatibility

[Lord_viridis]

Hi,
Try going into settings, call, and set the following :

Tty off
Hearing aid off
Microphone noise suppression off
Speaker enhancement on.

Also try setting the network to 2g only to see if it is a network issue.

[MrBeanz]

Hi Viridis - Thanks for your reply.

I did try running through and setting all manner of the call settings and did try those settings as you suggested.  No help unfortunately.

I also disabled the data entirely (no mobile data and no wifi) and still the problem persisted.

I wonder if a connector in the headphone port itself has been reversed or something, or I wonder if perhaps the software on my device is corrupt in some very minor way.

Audio functions fine, left/right stero comes through properly over the headset.  The device is clearly getting the audio input via the in-line mic properly as the person on the other end of the line can hear me just fine, and I've tested in-line mic separately via an audio recording app.

It's just that when a phone call gets engaged, the phone believes it needs to send the audio from my own mic straight back to my own headset.  It's really strange.

[JoelRaj]

Did you also check if the slow talk is off on the same settings

[JoelRaj]

And it's just earphones right??? You handle calls just fine without earphones... Right???

[JoelRaj]

Also check... Sound--- Audio Seetongs--- headphones and mic sensitivity