Headphone issues

[pleasehelp12]

Hello. I bought a Sony Xperia m5 about 3 weeks ago. I've treated it not the best but I have tried to take care of it. When I try to place the headphones in I need to push hard down to hear anything
Any suggestions on what to do??

[Uliwooly]

@pleasehelp12

Could you test a different pair of headphones?

[Jake-SonyXperia]

Hi pleasehelp12,

Are you also able to advise if these are Sony headphones or third party?