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Hardware fault

fuddylint74
Visitor

Hardware fault

I have had an xperia L for 6 weeks and after 2 weeks it started  shutting down itself. I thought it may be a software problem, so I did a restore. That didn't solve it, so I then used PC Companion to try and solve it. This also didn't work. I have restored 4 times but nothing has worked. As a last resort, I flashed an overseas generic ROM with the 15.0.A.2.17 upgrade onto the phone. Still has the same problem, so I know it has to be a hardware issue.

 When i contacted customer support about the problem, they said they wouldn't warranty it because it has a different ROM version. So even if I can prove it's a hardware fault, they will still charge me for the repair??? If this issue doesn't get resolved satisfactorily, then this will be the LAST sony product i will ever buy.

5 REPLIES 5
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Uliwooly
Expert

Why don't you flash the original firmware? 

when you say different ROM do you mean that you have a Custom ROM?

Don't forget to give Kudos 

fuddylint74
Visitor

I can't flash the original firmware because I don't have it and I can't find it anywhere. It's a generic Taiwan rom

and the phone company weren't any help in trying to find it. In hindsight I should have backed up the original ROM.

I flashed an Indonesian generic upgrade 15.0.A.2.17 which is customization firmware.

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Uliwooly
Expert

I'll try to help you out, just don't forget to give Kudos Slightly_smiling_Face 

How to manually update, downgrade, root 2013 Xperias

http://talk.sonymobile.com/thread/124152

and you MUST check this

http://forum.xda-developers.com/showthread.php?t=2355983

fuddylint74
Visitor

thnx M8 Slightly_smiling_Face

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Uliwooly
Expert

Let us know how it goes