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Handset suddenly completely unresponsive

Evertrue
Visitor

Handset suddenly completely unresponsive

Hi Forum,

My 4 month old Z1 has suddenly become completely unresponsive. I was downloading a podcast, and noticed the screen go black, thought it must have been the battery because it was low, but after a full charge, it just won't turn back on. With it having a mini-sim card, I can't even borrow my son's or husband's phone, and I am beside myself not having a phone!!

4 REPLIES 4
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_alexdon_
Expert

Connect to wall socket,charge for 2 hours,force restart(power button+vol up until the phone vibrates).

alexdon
Evertrue
Visitor

Thanks for the tip, but no joy. Anyone else got any ideas?

Evertrue
Visitor

I'm going to leave it to charge overnight, try again in the morning.

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_alexdon_
Expert

Do that,see if it helps.In the morning,try a repair with SUS:

http://www.sonymobile.com/gb/tools/update-service/

alexdon