going switch off mode

[Justinoj]

Sir, Im using Xperia J about 1 year. Now there is a problem with my phone. Phone is going switch offf mode while calling. What is the solution for this?

[Jake-SonyXperia]

Hi Justinoj,

Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

Can you please advise what you mean by Switch off Mode, do you mean the screen turns off and the call continues or do you mean the handset completely shuts down and the call is terminated?

I apologize for any inconvenience this may cause.

[Justinoj]

the handset completely shuts down and the call is terminated

[_alexdon_]

Boot your phone in safe mode,see if the same occurs:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

[Justinoj]

sir, the same is occuring...

[_alexdon_]

I suggest you try a software repair:

http://www.sonymobile.com/gb/tools/update-service/

[Justinoj]

I've downloaded that software but Xperia J is not showing in the devices

[_alexdon_]

Run SUS in compatibility mode with windows 7.