Community

moooo

did any one know how i contact th Global Sony mobiles ????

the local one not gives a real support or help!!!

moooo

dear sir
My cell phone touch screen have stop response suddenly i have the device from March 2015
my question is how the water indicator change to red or pink without touching water (direct or non-direct use)

and how to fix this problems

_alexdon_

That indicator won't change colour unless some liquid got in contact with it. In this case,you should contact your local sony team:

http://www.sonymobile.com/global-en/support/contact-us/

/t5/FAQ/How-to-get-your-Sony-Xperia-product-repaired/m-p/991374#M21

alexdon

moooo

the only possible water is hand sweat other one may be condensed air vapor but i don't noticed any vapor on camera or other parts

_alexdon_

Have you submerged the device until now?

alexdon

moooo

i did not submerged my device science buying till now

_alexdon_

It would be wise to contact your local sony team.

alexdon

moooo

I contact the local Sony Xperia service team

However, unfortunately they did not support service by their staff team.

They use a private company to do this. This company not concerning with Sony audience markets as they support other brands.

So, they insist that there are direct water effect which not occurred. I review many similar problem cases on net, which unfortunately to manufactured problems in this brand z2. So i did not know how i contact the global Sony mobile service to overcome this problem.

(i already have another phone two Xperia Z1 and one Z3 compact with my family)