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Front Display cracked after 1 day

Geffects
Visitor

Front Display cracked after 1 day

Now it happened also to me with my Xperia Z2... 1 day after I bought the phone (yesterday new in the shop) , today I took out the phone out of the front pocket of my trousers and saw that the inner front display - i think the LCD (its only inside - the outside front glass is ok and looks like new) is broken. So its also not possible to read the display anymore (see attached photos).

I have no clue how this could happen, because 30 minutes before I saw the crack I was using the phone normally and in this 30 minutes I did not do anything that could crack the display... I did not jump& run, or I was even not sitting somewhere in the office. There were also no keys ect in the pocket...

My phone before was a Xperia Z Ultra and it has a larger display and I was using this as a primary phone without any damage to the display...

I wrote already to SONYmobile Customer Service and waiting now for a reply. I hope that they ll agree that this is covered by the warranty, because its very unusual that the display cracks already on the first day... I think I was using the phone since yesterday only 2-3 hours in total :-).

Will keep you all here updated about the answer...  

Regards Geffect

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6 REPLIES 6
MrNutt
Visitor

Happened to me also, see other thread
hop3y
Visitor

Take it back to Sony.

Janne303
Visitor

this is cracked... DSC00892.JPG

Swale3Pie
Visitor

I have one that looks the same. I  complained to Sony today.

Total
Visitor

Mine did the same thing - calling sony - No drop / damage but the screen is shattered , EveryeWhere  . I did have a radio app running for a few hrs and the phone was hot .. ..

Total
Visitor

What did Sony Say .

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