forgotten my pin code

[ibzdon]

hi there i have a sony xperia p that was given to me from my cousin and he has his face unlock on it and a pin he has forgotten his pin so how can i acsees the phone or how do you hard reset it. thanks guys

[_alexdon_]

You may need to perform a software repair using PC companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

[Jake-SonyXperia]

Hi ibzdon.

Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

Here is a link to the PC Companion software that you will use to unlock the handset.

http://www.sonymobile.com/global-en/tools/pc-companion/

I hope this helps.