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FORGOT SCREENLOCK PIN

shanapen
Visitor

FORGOT SCREENLOCK PIN

please help me i forgot the password and now i can't in to my phone and i dont know what to do 

and i have a mac , also the repair this isnt working 

2 REPLIES 2
Thommo
Genius

When you set up a security pin you should of been asked to input a security question and answer - So if you enter the wrong pin 5 times you will then be asked for this answer to your question - If you don't know that then your only option is to perform a system repair which will result in all data been lost as you phone will be factory reset

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_alexdon_
Expert

Yes,Thommo is right.Also,you need internet on the phone to be able to recover with gmail.Use sony bridge to repair on MAC.

alexdon