Forgot password

[NBC]

Hello to every one, I am using a Sony Experia M4 Aqua I bought it in June 2015 in Sweden and now I moved with it in Africa, yesterday i tried to put a screen password (qwerty) and when I finished to confirm it I tried to reopen again it failed. So can you help me what can i do?

[_alexdon_]

So basically you have forgotten it? There are 2 options:

1. See this link:

/t5/FAQ/How-to-unlock-a-phone-w-o-reseting-reformating-the-phone/m-p/927295#U927295

2. If 1 fails,you may need to perform a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 80% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).