I observed a problem with flash ... Checked the Xpira Dignosis App which is of no use all manual process.
Sony say that Xpira L have one of thr BEST camare feature but camara quilty is so poor ...
Hi Team,
I (Anup Shejwal) had a problem with my brand new 1 month Sony Xpira L mobile having IMEI 356605050098199 brought on 09 june,2013. The problem was I could not able to use my Camera Flash after an upgrade of software. With this problem I went to Sony service center (DIGICOMP COMPLETE SOLUTION LTD, Mumbai Central) on 13th of July(2012) at 11:00AM. Engineer had done first level of troubleshoot on my device using the standard diagnosis routine and then asked me to submit the device for more diagnosis. Thereafter I left the service center(Unknowing my device is locked with password). Engineer had given me a call on my phone within next half an hour and asked me for the password for software update(is it recommended????).
I asked for the update on Monday morning on that I got a reply that the device is still not done with the flashing, since the software is of 600MB will take other 2hrs. After which I called in evening for update on ticket I got an understanding that my Flash LED have internal breaks and which is not cover under warranty.
As per the engg the break may be because of pressure or damage which is certainly not possible since I was very much sure on that case(handling on device)
I went to the service center in the evening to collect the device but I found some wired dent on the edges of my device. After which I have asked the engineer to fix the device properly on which he opened the device which his sharp nail edge which again damaged my phone edged this all was happening in front of service center owner. I have cross questioned the owner on the same where he instructed his engineer to use opener. I asked him to open the device in front of me on which I found what kind of Engineer they have in the center, who use their nails to open the device. This has now damaged the edges of my device. Certainly this clear me one thing that is how Engineer handle on device.
Because of this i have decided not to take my device.
After calling “n” number of times to sony customer care, they are saying that they cannot do anything they will transfer call to their senior but after some time (of keeping line on hold) they say no senior is free now so they would call back later..
I need Answer on My Question below.
1. Why I have to call service center for the update.
2. How can the flash LED be damaged which out single scratch on device.
3. Why this can’t be repaired under warranty.
4. Is there any standard procedure or tool kit Sony use to open the device.
5. Any Standard policy sony have on handling device and is the Engineer have the knowledge on same..
6. Who is going to pay me on the scratch of edged on my device due to mishandling of device
7. I can surely say the camera LED was not broken when the cell was with me.
8. Why the faulty hardware was not notice during the time of submission.
I don’t know what would be the condition of my phone now with the kind of experiments the service center guy is doing and still time period of his experimentation is also not know. Please help me in getting justice; I had already wasted a lot of time and money in this. I had completely made a mistake in purchasing Sony mobile, worst service ever.
Phone Detail: Sony Xpira L C2104
Bought On:08/July/2013
Work order number: W11307130577
IMEI 356605050098199
Customer Name: Anup Shejwal
Customer phone: 9821517240
